Please contact us within 48 hours after you receive the package to decide if item is right for you after received the package. PROLOSO World will refund any items, provided the items has not been damaged, solied, altered or worn and that all lables and tags are attached.
However if you need to exchange or return the package, please contact us first before you send it back directly. Applications must be made within 7 days of receiving the product (s). Please make sure the product has not been damaged, solied, altered or worn and that all lables and tags are attached.
Please pay more attention here:
- Customized orders are unacceptable for refund or exchange.
- If the incomplete or incorrect address information is the major cause shipment delays or the package demage, Proloso World will be not responsiable any fee or exchange requirement. Please double check the address before placing your order.